The modern Thistle Birmingham City is located in the heart of Birmingham's shopping district and offers easy access to the major motorway network and Birmingham International Airport. Guestrooms have modern décor and furniture with cable television with premium TV channels hair dryers, trouser presses and complimentary newspapers.

The onsite Monty's Restaurant offers diners an à la carte menu of traditional and modern dishes accompanied by an extensive wine list. The informal Wimseys Bar is an informal lounge bar offering pre- or post-dinner drinks and light snacks. Business guests can find 10 meeting rooms available for hire, the largest of which seats 180 theater style, includes modern audio/visual equipment and has its own bar. For those arriving by car the hotel is adjacent to an NCP car park which offers guests a 40% discount. Birmingham Museum and Art Gallery is 600 meters from the hotel and the International Convention Center is a mile away. Birmingham Airport is 14 kilometers from the hotel. Skyrail links the airport directly to Birmingham International Train Station and the National Exhibition Center (NEC). It runs every two minutes from Terminal 1. Black cabs provide a 24-hour service from the official rank outside the airport passenger terminals. Local buses link the airport to the surrounding district. To drive from Birmingham International Airport to the hotel take the M6 and exit at Junction 6, the A38(M) towards Birmingham. Follow signs for St. Chads and at the roundabout turn left following the sign post for Jewelry Quarter. The hotel is located on the left hand side, this is the A38 (Queensway).